We are thrilled you have selected Independent Bank to finance your vehicle! We have compiled some resources to help answer any questions you might have. If you still have questions, please access our FAQs.
Are you looking to refinance?
We’d love the opportunity to help you with this. Click here to chat with a representative.
Do you need to skip a payment?
Need some help with your next payment? Check to see if you are eligible for a WebSkip here.
Use our handy calculators to help make your financial decisions easier.
- How much car can I afford?
- What is my loan rate?
- How long will it take to pay off my loan?
- How much will my loan payments be?
Auto Loan Payments
i-bank offers several ways to make your auto loan payment, and we process all payments on the same business day they are received.
Grace Period: Payments must be received by i-bank within your grace period to avoid a late fee. Grace periods vary by state, so refer to your contract for specifics.
* We recommend you send your payments five business days before the due date.
Ways to receive a 10-day Payoff
Customer Service Department: Operating Hours Mo-Fr 8am-5pm CT, (888) 716-9293 extension 298
What is the borrower number?
1. The first part is your borrower number (6-8 digits)
2. On the following coupon, the part in the red box is your borrower number, i.e. 01163662
Payoff Mailing Address
Attn: Loan Payoff
5050 Poplar Avenue, Suite 110
Memphis, TN 38157
If a personal check, electronic payment, or money order is sent to pay off the loan, the title will be mailed after seven business days. If you send a cashier’s check or wire transfer, then the title will be mailed out within two business days. The title will be mailed to address listed on the loan account unless otherwise requested in writing.