Customer Service

i-bank was built on a simple premise. The customer comes first. It sounds like a no-brainer, but for whatever reason, customer service is hard to come by at other banks. It is our goal to listen to our customers unique needs and provide them with tailor-made banking solutions. It’s our job to fit your needs, rather than your job to fit our services.

Contact Us

Customer Service (901) 844-0400
Toll-Free (888) 716-9293
Fax (901) 844-0439
Toll-Free Fax (877) 411-0766
24-Hour Phone Banking

(901) 844-2265

(901) 84ibank

(800) 627-6080
Secure Email and ChatClick here »  

Deposits, Loan Payments, or General Correspondence

Independent Bank
5050 Poplar Avenue, Suite 112
Memphis, TN 38157
Auto Loan Payments

M-TH 8:00am-9:00pm, FRI 8:00am-5:00pm, SAT 8:00am-12:00pm CST

(888) 716-9293

Online Payments »


Check Cards

Chip Debit Cards:

Lost/Stolen/Fraud (844) 890-2265
Activation (800) 627-6080
Activity (901) 844-0400




Credit Cards


Lost/Stolen/Fraud (800) 558-3424
Activation (800) 553-7650
Activity (800) 558-3424
Points/Rewards (888) 229-8864


Lost/Stolen/Fraud (866) 552-8855
Activation (800) 553-7650
Activity (866) 552-8855
Points/Rewards (888) 229-8864

Branches and Departments

See a complete list of all contact numbers for i-bank’s branches and departments.


If you've got a question, you may find the answer here among our frequently asked questions.

Make the Switch to i-bank

Find out more about switching to Independent Bank.


Change your address, request a Visa Debit card, authorize automatic transfers and more with the help of our handy, secure customer service forms.

Financial Resources

Bank wisely with the helpful financial resources provided by i-bank.

Debit Card and ATM Security

Common sense solutions to keeping your card safe.

ABA Routing Number

Our routing number for domestic wire transfers or direct deposits is 084008426.

Auto loan payments

Monthly Payment »

Make your monthly car loan payment here.

Payoff System »

Interested in paying off your auto loan? Find out your total amount due here.

WebSkip »

Need some help with your next payment? Check to see if you are eligible for a WebSkip.

Which online system is best for you?

Online Banking Sign up

If you have one of the following accounts then please click on the button above.

Money Market

Personal Lines

Auto Loan Sign up

If you have an auto loan with
i-Bank please click on the button above.

You will be able to manage your auto loan account much better.