How do I enroll for bill pay?

Bill Pay is a service funded by your i-bank checking account.  Simply log into online banking, click on the "Bill Payment" tab and complete the registration form.  Within one to three days, you will be able to log in to bill payment, add your payees and schedule payments.

How can I add a payee?

Add the new payee name in the "Pay Someone New" field, then click "Add".  Enter the payee information to set up payments to the new payee.

When will the payment I authorized be debited from my account?

The funds will be deducted from your account within two business days of the payment processing date.

Can I schedule automatic recurring payments?

Of course you can.  Simply click on “Options” for the payee, and choose “Automatic payment” to set up an automatic recurring payment.

Has a bill-pay item cleared, and can I get a copy?

If the bill was sent by check, then click on the check icon next to the bill.  If the payment was sent electronically, we can provide a copy of the confirmation, or you can contact our Bill Pay Support at (800) 823-7555 to order the confirmation.

Can I have more than one bill payment account?

Absolutely. You can set up more than one checking account with bill pay.  To add a new funding account, click on "Manage Funding Accounts" found in the “I want to…” box.. Then click on “Add an account.” You will be then asked to confirm two micro deposits, which will appear in your account within a day or two.  After you have confirmed these micro deposits, the secondary funding account will be approved within two business days.

Can I place a stop payment on a bill payment item?

If the bill was sent by check, it may be possible to place a stop payment on it.  However, if the payment was sent electronically, then we are unable to stop the payment. If you need to proceed with the stop pay, please contact customer service for assistance. A stop payment fee may apply.

How do I update a payee's account number?

To update a payee account number, click on “Options” for the payee.  Next click on ”Account Information.”  Update the account number or other changes, and click on "Save Changes."