How secure is Text Message Banking?
Text messages will never contain confidential information about you or your accounts and messages will never reference full account numbers. Text Message Banking is as secure as online banking. Rest assured that your information is protected with i-bank.
Will I be charged for Text Message Banking?
No, this service is FREE. However, standard text messaging fees from your wireless carrier may apply. Please check with your mobile phone carrier to clarify what fees may apply through sending and receiving text messages.
Are there any shortcuts for the keywords?
Yes, the keywords are:
- STOP = Deactivate service
- HELP = Help on keywords
- BAL = Primary account balance
- BAL CHK = Checking account balances
- BAL SAV = Savings account balances
- BAL ALL = All account balances
- LAST = Last five transactions
- TRANS = Transfer funds to primary account
Are keywords case sensitive?
No, keywords are not case sensitive. For example, you can type “help” or “HELP.”
How do I deactivate the Text Message Banking service?
You can deactivate our Text Message Banking service by texting STOP to 454545 on your cell phone, or you can return to the mobile banking page and click the Deactivate link next to your mobile device number. You can add a new phone at any time if you change your mind later.
I still have not received my code, what do I do?
It might take several minutes to receive your code. If you feel you have waited sufficiently, you can click the Resend Code link. Please check your mobile device shortly for a new text message. If you still do not receive the code, verify the correct mobile number was entered during setup.
What is a primary Text Banking account?
Your primary account is the default account that we will use when you text BAL to 454545. You should select the one you will likely want to check most often. You can get all account balances by texting BAL ALL to 454545.
Can I change the primary Text Banking account later?
Yes, you can. Simply return to the Mobile Banking page, and select the Edit link next to your primary account information.
Is there any password needed for Text Message Banking?
No, you don't need a password to access your account information via text message.
I have a new mobile phone number. Can I change or add my number online?
Yes. You first need to deactivate your old cell phone number, and then add your new cell phone number. You can do this within alerts and mobile set up.
What is the number I should use to send my keyword text messages?
The short code is 454545. This short code will only work if you have activated the Text Message Banking service on our online banking site.
Is it possible to stop the weekly account balance notifications?
Yes. Just go to the mobile banking page and click the weekly account balance notifications
check box to deselect it, and then save your changes.
Can I get a text alert when my primary account balance falls below a certain amount?
Yes. First, go to the mobile banking page, select the low balance alert checkbox and select a dollar amount from the drop‐down field (e.g., $200). Thereafter, you will receive a low‐balance alert text whenever your primary account balance falls below this specified dollar amount.
Can I transfer funds into my primary account using my mobile phone?
Yes, if you have selected a “transfer source” account on the mobile banking page. Then, for example, texting TRANS 400 to the short code will transfer $400 to your primary account from the transfer source account. You will then receive a confirmation message with updated account balances for both accounts. Please be aware that you can only transfer funds into your primary account.
I share a joint account. Can I set up two mobile phones for the same primary account?
Yes. After you set up the first number, you can select the Activate another phone link on the mobile banking page and then complete the simple two‐step process.
